If you live with a phone that’s always on, or otherwise attached to the internet, it’s easy to expect instant responses to everything. If you think everyone should reply straight away and they don’t, stress, annoyance and misery may ensue.
There are of course lots of good reasons people don’t respond. Many of us aren’t available 24/7 – there’s no internet on my phone, and I have whole days where I’m not online. Self employed people should not be working seven day weeks – some do, of course – and the shape of their work may mean it isn’t obvious when their days off are. If I’ve worked a weekend doing an event, I take time off in the week to offset this. Around big events I can be largely out of contact for the best part of a week.
There may be something else going on. I may be on facebook because I need a conversation with a person. If you message me and I’m busy, I’ll ignore you until I have time to give you proper attention. I may be online because I’m not feeling good and I’m looking for something amusing and distracting. If that’s the case, I won’t answer work messages or queries. I am pretty confident I’m not alone in any of this. I feel strongly that just because a person appears to be around doesn’t automatically mean they have time and energy to respond to someone.
Sometimes, I don’t respond immediately because I don’t know what to say. I may need to go away and think about it. Sometimes I’ll just flag up that the message got through and I’ll get back when I can. However, if someone has made me unhappy or uncomfortable, I may need time to decide how to proceed. I give myself space to enquire as to why I’m reacting badly, whether I need to change something, or step away from a person. I’m dealing with thousands of people online, with various hats on. I can’t be everything to everyone and sometimes I have to make decisions other people don’t like.
I dropped someone entirely, early this year, who had emailed me to gripe about his life, again, and when I didn’t respond fast enough started demanding my attention on facebook instead. This is not ok. The instant nature of the internet may help us feel entitled to rapid responses. It certainly makes it easy to suck up other people’s time and energy. These days, I always ask what good that does. I try to be there for people who need my help, but if people keep having the same problems, refuse to make changes and just want me to pay attention to them (as with facebook boy) I can’t afford to indulge that. It’s very easy to make some of us feel like we should be helping, like we’re obliged to give our precious time and energy, but that doesn’t make it ok.
Of course sometimes things go astray online. Messages get lost – facebook is a terrible place to try and do anything important. If you want a serious conversation with me, ask for my email address and if I’m up for that serious conversation, we can do it by email. Sometimes emails get lost, and if something important isn’t answered, a follow through email after a few days might be appropriate. I miss things, we all miss things, and so long as you aren’t going to give me a hard time for being slow, I don’t mind being chased up on.
We need to slow down, give each other more time and space. If someone’s inbox is full of people asking, ten minutes later, why they didn’t get a reply to the first email… nothing gets done. It’s important to have boundaries, and where instant communication is possible, we need those boundaries more than ever.