Efficiency tends to make people think of saving money and doing the most for least. The trouble with supposedly ‘efficient’ systems is they don’t have any slack in them, so as soon as there’s a problem or a setback, there’s trouble.
In workplaces this can mean having to work overtime if something goes wrong with a project or someone is ill. In healthcare it means not having the beds or staff to deal with something out of the ordinary. Like a pandemic. In education it can mean things like teachers not having the time to comfortably adapt to changes – as we’ve seen in the last year. In the short term, this kind of efficiency can seem cost effective. As soon as circumstances change, it doesn’t work and the cost can be high.
Resilience means being able to adapt. It means being able to afford to take time off when you’re ill, and not having to work people to exhaustion to make up the gap. Resilient approaches are also kinder, gentler ways of working. It assumes you should have options and scope for flexibility and that maybe short term profit isn’t always the most important thing. Assuming you’ll need the option to cope is a good idea, rather than just demanding more from people in times of difficulty.
Efficiency can also result in the normalising of crisis. You set something up so that it is running at capacity. You know perfectly well that things never run smoothly all the time, so the whole approach assumes that the answer it to pile on more pressure in times of difficulty. Once things become difficult, crisis becomes normal because there’s really no room for recovery or getting back on top of things This leads to people always having to work overtime, feeling constantly pressured to skip breaks, and other such toxic things. Quality of life is undermined by work systems that are designed in this way. What is put forward as efficient can often turn out to be exploitative.
Other kinds of efficient systems require people to work like machines, operating at rates that leave no time for being sociable, or thinking about anything, or anything else human. We shouldn’t be asking people to work like machines – and in the long run this also breaks people, which isn’t efficient for us as a society. It certainly isn’t resilient, either.
The idea of resilience may be a good way to counter toxic narratives around efficiency. Resilience suggests pragmatism. If people aren’t prepared to treat other people kindly, they might be prepared to consider that resilience is a better strategy than short term efficiency.